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Ruby Slots — refund never happened Found for the Player. Ruby Slots — Withdrawal not been processed Found for the Casino.
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The player provided a questionable evidence. The player provided screenshots of the pending withdrawals, however, it was hard to prove whether they were real or not because there were only numbers and no casino logo.
Unfortunately, the casino never replied to this complaint and did not give any statement. It remained unresolved. Show 1 similiar complaints with 60 black points in total 6 for this casino.
Black points: 62 6 for this casino. Very long withdrawal process where the casino stopped responding to the player completely.
The player requested a withdrawal but still didn't receive it. They tried to contact the casino but that didn't help.
The casino never responded to the complaint and it stayed unresolved. Black points: 44 4 for this casino. Daniel requested few withdrawals and sent in requested documents for verification and didn't receive any reply nor the money from the casino.
This was his second attempt to withdraw his winnings. The casino's representative informed him via complaint that they were missing Daniel's preferred payment method, which he provided right away.
Soon after he provided this information, the withdrawals started coming into his account one after another.
That would have been a great thing if they weren't shortened, every single one of them. Daniel asked the representative via complaint why did it happened but didn't receive any explanation at all.
Black points: 5 1 for this casino. Player requested a withdrawal but didn't receive the winnings in full. Her winnings from the lottery drawing were completely ignored by the casino.
This request was delayed but Mary received the winnings at last, but not in full. This case is uncertain and complicated, still open and unresolved.
Show 1 similiar complaints with 5 black points in total 1 for this casino. Complaints on related Palace of Chance Casino Unspecified relation.
Black points: 16 for this casino. The player had 4 pending payouts and the customer support was not helpful. No answer for over 2 months.
After not receiving any answer regarding his already approved withdrawal requests, the player placed an official third-party complaint.
Unfortunately, the player received only an automatic response for every inquiry claiming that they would answer within 5 days, but they never did.
We understand this can be frustrating for the player. The current status is unknown. Black points: 12 for this casino. Delayed payment, the casino was not responding to emails from the player.
The player placed a complaint after not receiving his money for a month. The casino was not replying to his emails. There was no reaction even after complaining publicly.
Black points: 72 7 for this casino. Player was waiting for his winnings for over 4 months. The casino closed his account.
We consider this case uncertain. Show 2 similiar complaints with black points in total 19 for this casino.
Two withdrawal requests approved after a week, but the payment was delayed. The player complained publicly because of delayed payment.
The casino answered that if the player had a pending payment from a sister casino, they couldn't process the second payment due to a processing limitation.
The player was unable to cash a check he had received from the casino. The casino claimed the check was OK and advised the player to ask his bank authority.
In this case, it's really hard to prove who was right and who did something wrong. It was likely that the casino had the intention to pay out the money, but there was some issue with the bank or the check.
Uncertain case. Extremely long withdrawal process. The player's account had been already verified when they requested a withdrawal so they thought it would arrive at their account soon.
Unfortunately, that didn't happen and the payout was delayed due to an unknown reason. When the player asked the casino for an update, they would respond that they had to wait a few more days.
Later on, the casino claimed that the payout was sent to the player but they never confirmed it. We believe that the player was likely paid, but the complaint remains unresolved.
Long verification process, money not received even 4 months after the casino had claimed it was on the way. It was obvious that the player had the right to receive their winnings.
The casino claimed that the verification process could take up to 15 business days but later on, they told the player that the payment approval could take up to 10 business days.
Even though the payout process was taking too long, the casino reassured the player that he would get his money. After a few months, it was still not clear whether the player received his winnings or not.
Delayed payment, the player complained about not receiving a tracking number. The player was unsatisfied because he had no information about when the casino planned to process his payment.
He was arguing he had not received any tracking number and wanted to get more information about his money. The casino officially answered that the tracking number had been emailed to the player.
No further information is available. Show 4 similiar complaints with 60 black points in total 6 for this casino. Failed self-exclusion.
Black points: 36 3 for this casino. The casino failed to self-exclude the player and they were able to make more deposits and lose more money.
The player asked to get self-excluded from the casino and they did acknowledge their request via email. But about two weeks after that, they were able to make 3 additional deposits and lose more money.
Casino refused to pay out the player's winnings due to a chargeback. The player did a chargeback on their account but reversed it and the casino promised to help them to resolve that issue.
Later on, in the complaint, the casino claimed that they've done everything and considered this case ruled in their favor and refused to discuss it any further.
Complaints on related Prism Casino Unspecified relation. Black points: 35 for this casino. The multiple withdrawals were still not paid after a period of six months and the responses from the casino were not helpful at all.
The representative claimed the situation was complicated because of the number of the payments, there were six of them.
From the four responses from the casino, neither one provided a relevant reason or resolution to this complaint. Therefore, it remained unresolved.
The player's payout was approved but he still didn't receive it. Three months after the player's payout was approved, the player still had not received their check and had no information regarding whether the casino planned to pay out their winning or not.
The player's payment was extremely delayed while the casino stopped communicating with them. The case remains unresolved. Black points: 39 3 for this casino.
Extremely delayed multiple withdrawal requests. Likely paid. The player had a few delayed withdrawal requests when the casino responded to her complaint.
They started to sending her the winnings but we're not sure if she received all of them because the complaint remained unresolved.
Black points: 19 1 for this casino. Delayed payment to the player from the USA and the casino used the payment processor as an excuse.
In this case, the casino was in touch with the player and communicated the whole time, regarding this payment. We consider this delayed payment most likely paid.
The reason for this was unclear and there was no further information from the player nor the casino, so the outcome of this situation is unclear.
Slow jackpot cashout with very low monthly payment installments. The player was understandably not satisfied, as it would take more than a year for him to be fully paid.
The complaint remained unresolved. Show 4 similiar complaints with black points in total 10 for this casino.
The casino took the player's winnings and closed her account without an explanation. The player, Fungirl, requested two withdrawals which she still hasn't received.
All her documents that she sent for verification were approved so she didn't understand why the casino closed her account.
There is no further update on this case since the casino never responded to her complaint. The player was accused of breaking the bonus rules.
The casino tried to contact them via phone to resolve the issue but wasn't able to do so. The player was accused of braking bonus rules by playing different games that were allowed and the casino refused to pay them their winnings.
The player claimed that some games were blocked for them and later on, they were able to play them so they thought they had fulfilled the wagering requirements.
The casino then tried to resolve the complaint but they were not able to contact the player via phone. There is no further update available ever since.
Complaints on related Wild Vegas Casino Unspecified relation. The player was waiting for a payment for more than 60 days, no response from the casino.
The player requested a withdrawal in September. No one contacted him, the casino was simply ignoring his complaint. In this case, we have no clue whether the player has a chance to get his winnings or not.
Another complaint about having had to wait for a payment for 60 days. The casino responded and the payment was approved, the player would get the payment soon.
After this, we didn't hear from the player about confirming that he had received it. We consider this payment likely to have been paid.
Player's self-exclusion request was ignored. The player 'charrold87' asked the casino operator for a self-exclusion, but his request had not been carried out and the player was still able to use the service.
The casino decided not to cooperate in order to resolve the player's public complaint and there were no further updates since then.
Complaints on related Slots of Vegas Casino Unspecified relation. Black points: 50 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Black points: 28 for this casino. Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer. They both became delayed and later on, lost.
The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
The complaint remains unresolved. Black points: 27 for this casino. Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Black points: 15 for this casino. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded.
There is no final answer whether the player received the payment or not and the case is still unresolved. Extremely delayed withdrawal process due to an unknown reason.
The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not.
The complaint remained unsolved. Show 4 similiar complaints with black points in total 76 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too. There is no update on this case.
Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank.
The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification.
When the player contacted the support team, he received different excuses every time. Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week.
He would receive them in six payment installments. Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received.
There is no further response from the casino but we believe that the winnings were likely paid. After a long withdrawal process, the player received smaller half of his payout.
He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals. The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. Extremely delayed withdrawal process.
The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings. The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived.
No other update is available and the complaint remains unresolved. Show 7 similiar complaints with black points in total 39 for this casino.
Black points: 10 for this casino. The account was closed and the payment was put on hold due to the account being audited. Later on, when she tried to log into her account, it was blocked.
After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Black points: 85 8 for this casino. Player's funds were confiscated due to accusations of playing with mixed funds.
Black points: 31 3 for this casino. Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 11 for this casino. Against fair gambling codex.
Black points: 3 1 for this casino. The player from Switzerland is struggling to withdraw his bonus winnings.
Complaints on related Cool Cat Casino Unspecified relation. Black points: 72 for this casino. Player's account got closed and their winnings were confiscated.
After the player requested withdrawal, their account got closed without an explanation from the casino. After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. One good thing we noticed is that the casino uses top-of-the-line encryption technology.
All gameplay and banking will be protected. So, personal information will be secure. Overall, Ruby Slots is a great desktop casino.
While we were disappointed by mobile, they make up for it by going above and beyond on security. Moreover, the bonuses were pretty generous, though we highly recommend reading through all of the casino rules multiple times to avoid losing your winnings.
Your email address will not be published. Ruby Slots Casino Review USA 3. Play Now. Overall Rating. Moreover, the two available withdrawal options are subject to requirements.
At this casino, players have access to the full RealTime Gaming library. This includes all of the slot machines and table games they have created.
New releases are also regularly added. However, the instant play version is of lower quality, so players will have to download the desktop app.
At least Ruby Slots Casino has been proven fair by a regulator. Also, the site is barely optimized for mobile. Instant play is available, and the games are at least mobile-friendly.
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